What should a server do if a regular guest brings friends?

• A. Ignore the friends to focus on the regular guest
• B. Welcome the new guests warmly and provide personalized service
• C. Limit engagement to only answering questions
• D. Take the regular guest’s order first without acknowledging others

Answer: (B)

When a regular guest arrives with friends, welcoming the new guests warmly and providing personalized service is crucial for creating a positive experience. This approach helps establish a friendly atmosphere and makes all guests feel valued and appreciated. By acknowledging the friends and treating them with the same level of attention as the regular guest, the server fosters inclusivity and enhances the overall dining experience.

Additionally, this behavior demonstrates professionalism and attentiveness, which are key components of good service in the hospitality industry. Engaging with the new guests not only strengthens relationships but also promotes repeat business, as guests are more likely to return if they feel welcomed and valued.